Problem on the horizon with door latch
Lgsl
7/31/2019
The microwave was recently installed and already the door latch button is not feeling right. When I depress the button to open the door it doesn't always catch and I have to work at getting the door to open. I can tell that it will totally fail soon. No problems with the microwave functions but if I can't open the door the unit is obviously useless.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Too many replacements
Wolfman
7/31/2019
We have been in our new home for 3 years and we are on our third microwave. Replacement have been coordinated nicely, however too many replacements.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Unsatisfied
Agh17
7/29/2019
I bought this microwave to replace an existing kitchen aid from 2006 which recently quit working. This one came recommended by our local appliance store. They ordered the microwave along with the installation kit to mount above our oven in the wall. I was immediately dissatisfied with the finished look. It does not have a flush side finish. It is flush on the bottom and top, but the sides leave a huge gap. I assume this gap is for ventilation, however you can see the microwave and even through to the other side of my kitchen. Completely cheap looking! The front even has gaps. I called the appliance company as well as kitchen aid custom service and apparently this is the only kit available and there are none with an aesthetically pleasing look like my original mount. The kitchen aid customer service representative was rude to me and kept shifting the blame to the installer, not the product itself. I wish I had just gone with another brand. We have used kitchen aid appliances faithfully since 2002. Not anymore! Not only am I dissatisfied with the cheap look, poorly designed and I'll fitted kit, but the microwave is very difficult to OPEN!! I mean my daughter swears it requires magic. Lol! It is a very stiff button to push. Overall, not a happy customer. Maybe fine for countertop, not built in!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Microwave
Mr JMD
7/29/2019
This was part of our new house purchase. Fits great in a cabinet to keep it off the countertop. Only negative may be a little small.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great product
Rocktmom
7/29/2019
Kitchen aide makes great products that are thoughtfully designed for today's lifestyle
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Yes, I recommend this product
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Poorer quality than earlier model. Noisy.
Beckie NW
7/28/2019
I had a similar K.A. Microwave that died after 15 years. I had great service from the old one so replaced with closest available. Bought the trim kit for the new model. Labelled correctly, but neither kit nor micro had needed screwholes shown in instructions. Am trying to make it work, but trim kit doesn't allow door to fully open. Also, the new micro is much noisier than the old one and sounds tinny when door closes. My kitchen is all this brand, but standards appear to have changed. Lots of money to spend for disappointment.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Amazingly bad quality and customer service
Carlton in Portland
7/24/2019
I have had two of these units in the last 3 years and each failed at just over a year when they went out of warranty. KitchenAid's response "try outlet.kitchenaid.com and see if there is low priced one to replace it with. We don't service counter top models. But we would just replace it if it was under warranty." Not even a concession on the price of a replacement! Don't believe me, look at the photo. This model number. Manufactured in June 2017 but purchased in January 2018. Failed in June of 2019 less than 18 months later.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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disappointing
gosling
7/23/2019
recommended for kitchen remodel - but door opens hard and cover over numbers peeling off!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works just like it's supposed to.
Piggie
7/18/2019
Old microwave broke. I wanted a new one where I would not have to build a new cabinet frame. Found it, fits perfectly.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Defective After 15 Months of Use
Steve1000
7/10/2019
This was my third KitchenAid microwave. The first was broken after 15 months of use. The second one was broken within 12 months so I got a new one from KitchenAid. The third one was broken after 15 months of use and out of warrantee. Microwave supposed to last more than 5+ years. For some reason KitchenAid microwave tends to breakdown around a year time frame.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Good compact microwave but has gotten louder
mligs
7/8/2019
We bought the KitchenAid microwave to match our set. The microwave performs consistently, however, it has gotten louder and louder since we bought it ~4 months ago
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Yes, I recommend this product
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Attractive and functional, but will it last?
Skibumdude
6/18/2019
We got this microwave to replace one that failed after 10 years. Unfortunately, the old size and model was discontinued and this does not have the great appearance and solid feeling our last one did. We give it 4 stars because it fits and it cooks quickly. We're hesitant to rate it higher than that because of the comments of the opener latch that fails. Ours does not open smoothly. One has to press it hard, and suddenly it gives. There is no smoothness or ease of pressure to the opening mechanism. Perhaps this is just a quirk that will continue for the next 10 years, or it's a sign of a poorly designed latch. So it just gets 4 stars.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice looking. Matches other Kitchenaid appliances.
H. Kitty
6/14/2019
We had micro installed above built in Kitchenaid oven. Micro has a trim kit.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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New microwave
Fishing104
5/21/2019
Just replaced my old kitchenAid of 13 years with this new one love the design which is similar to the old one very quite.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Replacement microwave
akachejian
5/13/2019
I bought this 2 months ago to replace a previous Kitchen Aid microwave we purchased with our new home. It was very disappointing that the first microwave quit in 3 years. We tried to repair it, but parts were no longer available due to the first model being discontinued. More disappointment & $ for service call. Called Kitchen Aid & this model was the replacement for the surround we had in the new house. $500 later at Home Depot we had a working microwave. Ugh!!!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Top of the line that can't be fixed
Microjacked
5/6/2019
Bought 4 of these for the new suite our firm has moved into. Two for our breakroom & two for our catering kitchen. Have one that started making loud noise while cooking and actually called a KitchenAid service tech here and San Diego. Long story short. Paid the tech $70 bucks to tell me it cannot be fixed. Apparently this model is $600 bucks of trash because you can't fix it after the one year warranty. Imagine paying good $$ for a car and not being able to fix it.... This was not disclosed when purchased. Very disappointed.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Microwave
VJCDIII
5/5/2019
I had to replace my Countertop Microwave that was only 4 years old. I would have purchased another brand but because all of my applicances were Kitchenaid I was stuck. For the price that I paid, I feel I should have gotten something with more quality and that would last longer.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Problems
Fran2019
5/1/2019
The door closes but does not always connect and start. I have to open and close. It again. Oven underneath it fogs up and doesn't work right when I use microwave as long time.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Nice design
nate dog
5/1/2019
I purchase this microwave two months ago. Its stylish and cooks well with nice features.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Best Quality
Hillhome
5/1/2019
Great product lasted 6years that's why we purchased again Thank you
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good microwave
Cru1
5/1/2019
I bought this microwave to replace another kitchen aid that had served us for many years.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Much quieter than previous model
TimInOr
4/25/2019
Much quieter than previous model. Wish there was a way to reduce the number of beeps when cooking is finished, it seems to be either all or none.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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easy to use
ReneeBL
4/25/2019
I bought this as as part of a complete KitchenAid kitchen. Easy to use....and it looks great.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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not worth it
teresa777
3/31/2019
We selected KitchenAid appliances for our new construction home. This microwave is possessed. From the start, when you close the door, 50% of the time it will beep once and the clock will reset to 00:00. Last week, I closed the door after removing an item and the microwave came on, with NO time remaining. I opened the door and closed it again and it started again. On the third try, it did not come on again, whew! On top of that, now the 7, 8, & 9 do not work at all when selected. This microwave is only 1 1/2 years old. My first experience with KitchenAid, but since it is out of warranty, I guess I will be looking for a replacement before this one decides to cook on its own again.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Replacement Kitchen Aid Microwave for the wall
SoCal Beach
3/30/2019
Microwave works great. We realized how dependent we are with this. The mechanism to open the door seems hard to push open but okay. The alert beeps after cooking has ended is loud & does not stop even when you open the door is awfully loud. Inside turntable works well for heat distribution. So - all in all - Good Product.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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nice microwave very quiet
daveyp
3/18/2019
excellent microwave , very quiet, easy to use
nice controls and love the bright clock
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice microwave
Pick27
2/21/2019
Works well. Heats food quickly and thoroughly. Looks good.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Very unhappy
Psword
2/20/2019
We have had this microwave for all most a year and still do not like it. The microwave heats up very slowly. The convection oven also does not work well. We have a convection on our regular oven but thought we could use this instead of heating the large oven.
I told the appliance company a two months after we purchased it we hated it and they would not take it back. They did cover up two holes that had light shining through the bottom with some silver tape.
I like Kitchenaid but do not purchase this microwave/convection oven. We regret we did.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Nice features
TMama
2/18/2019
I bought this a month ago and it meets my expectations.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works great
Ingridlucas
2/18/2019
This was a great purchase to repoace our old one that warranty had expired. Kitchen aid was able to accomodate to our needs and found this one at a great price. Their customer service was great and very quick which we appreciated
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Poor Quality
Unhappy in Naples
2/11/2019
I purchased KitchenAid as part of my builder package. The countertop microwave with trim package was built into my custom cabinets. Like the others who reviewed, the seldom used touch pad quit working. I called Flamingo paid $98 for service call only to find out no parts are available anywhere. I called KitchenAid and was told I would have to buy a new unit. Unfortunately, this is not a good situation and does not speak favorably about KitchenAid products.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Fits the Spot
Ingafred
2/8/2019
Purchased to replace out last built in which caught on fire. Bought for the size, it fit into the space we had with the kit.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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a microwave is a microwave
klkw
2/2/2019
decent product - no better or worse than any other microwave I have had - other than the end timer chime is SO LOUD and doesn't stop even if the door is opened - it rings 4 times no matter what
Also, the door closes loudly
Originally posted on Kitchenaid.com
Yes, I recommend this product
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new microwave
anibalrx
1/28/2019
i have mix review, I am kind of happy but customer service NOT GOOD. i had an issue with the appliance, sent a message and still haven't heard from anyone.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Looks great with my all stainless kitchen
Janetlynn
1/21/2019
I am very happy with my purchase. We have it walled mounted so we installed it with a microwave kit which together they both look great. It works as described by others
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great features and very quiet
Jon1
1/10/2019
We purchased this microwave after our previous KitchenAid microwave of 24 years went up after working great for a long period of time. The new microwave is much quieter and heats up much quicker.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good product!
Marcoshh
1/9/2019
It works fine. Not used the most of the features but for the basic is good!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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This microwave is perfect for our new home!
Deb21
1/4/2019
The first microwave had a sticky door. They delivered and installed a new one within a few days!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Poor Quality
PastUser
1/4/2019
We went through 6 microwave units in less than 7 years. Poor construction. When the door latch failed on the last unit KitchenAid said they would no longer warranty the product and sent us a refund.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Works ok
Sharinbahamas
1/3/2019
First one was a dud right out of the box had to wait 10 days for service to come and verify that it was a dud and could have caused a fire. Finally got replacement. It works fine but it's nothing great for the high price
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Good Unit
yankeelady
12/30/2018
Easy to use and easy to clean. Nice looking and controls are easy to understand.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Plastic too easily scratched keypad!
Cfss
12/29/2018
Less than a month after having this installed, I discovered that the "start" & "stop" buttons are scratched! The most used part of this appliance & the cheapest performance! The plastic covering of the keypad is scratched! Why is the keypad covered with easily marred plastic? Better yet why is this plastic? I am truly dissatisfied with this keypad & would expect that Kitchen Aid would replace it. I purchased an electric wall oven, duel fuel free standing range, dishwasher & this microwave. Purchased the top end of Kitchen Aid appliances.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Replacement unit
JJim
12/28/2018
This unit was a replacement for one which came in our new home The original unit had to be replaced after it mistakenly was timed to run too long.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Kitchenaide microwave
XXXXXX
10/27/2018
A great appliance thus far. We like the look, functionality, and cooking performance.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Replaced older KA microwave...
Barrie
10/21/2018
This is an updated version of an older KitchenAid unit that has worked wonderfully for many years. The only failure after all that time was the "Push to Start" button, or surface. New unit: Same good quality. Only comment that perhaps needs to be considered: The "Push to Start" surface requires much more pressure than the prior unit, perhaps a bit more pressure than is needed. I called the company and they told me that there is no way to adjust the amount of pressure required to start the microwave.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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good product with great service
sreenu
9/27/2018
excellent service and product. On time deliveried.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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It's a microwave
Kaye S
9/19/2018
It works although it's hard to open. Still figuring it out a month later.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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N/A
Katman3
9/3/2018
I brought this August 17Th Waited for it . Came had it install next day used it started smoking inside & notice inlet plate was cracked . Called having another Microwave Replacement coming on Sept 6 Th . I hope this one works correctly ???? Since we have moved into this house 4 years only This will be my 4 TH microwave the other 3 were not good . All of them were KitchenAid ones . I cannot give you a review yet. Phil Katz
Originally posted on Kitchenaid.com
No, I do not recommend this product
needs one minute start, two minute start etc.
running bull
8/26/2018
came with new construction........................
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Quality microwave
Scr40
8/22/2018
Size exactly as described; replacing 20 year old product; excellent product
Originally posted on Kitchenaid.com
Yes, I recommend this product
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